FAQ
exe® 2025 All Rights Reserved.
exe® 2025 All Rights Reserved.
DO YOU OFFER REFUNDS?
[ updated: October 5, 2025 ]
Unfortunately we cannot offer refunds for our tickets, however we have partnered with TicketSwap as our official ticket reseller. Please do not sell any tickets outside of TicketSwap. If you are experiencing issues selling your tickets, please reach out to the TicketSwap support team.
Unfortunately we cannot offer refunds for our tickets, however we have partnered with TicketSwap as our official ticket reseller. Please do not sell any tickets outside of TicketSwap. If you are experiencing issues selling your tickets, please reach out to the TicketSwap support team.
Is selling through TicketSwap safe?
Yes! Through their technology Secure Swap, TicketSwap makes it possible to ensure the resale of tickets is 100% reliable. When you sell a ticket via TicketSwap, the old ticket is cancelled and the buyer automatically receives a brand new ticket.
If you are experiencing issues selling your tickets, please reach out to the TicketSwap support team. Of course feel free to amend these to fit in with your own voice! Here's some more specific questions regarding buying and selling tickets.
Yes! Through their technology Secure Swap, TicketSwap makes it possible to ensure the resale of tickets is 100% reliable. When you sell a ticket via TicketSwap, the old ticket is cancelled and the buyer automatically receives a brand new ticket.
If you are experiencing issues selling your tickets, please reach out to the TicketSwap support team. Of course feel free to amend these to fit in with your own voice! Here's some more specific questions regarding buying and selling tickets.
Where can I buy official tickets?
Where can I buy official tickets?
Tickets are only available through our official ticketing partners listed on our website. We strongly advise against purchasing tickets from unauthorized third parties.
Tickets are only available through our official ticketing partners listed on our website. We strongly advise against purchasing tickets from unauthorized third parties.
What happens if I buy a ticket from a third-party seller?
What happens if I buy a ticket from a third-party seller?
EXE does not take responsibility for tickets purchased outside of our official partners. We cannot guarantee validity, entry, or provide support in such cases.
EXE does not take responsibility for tickets purchased outside of our official partners. We cannot guarantee validity, entry, or provide support in such cases.
Do I need to bring an ID?
Do I need to bring an ID?
Yes. A valid government-issued ID is required for entry. Without valid identification, access to the event will be denied.
Yes. A valid government-issued ID is required for entry. Without valid identification, access to the event will be denied.
Can I leave and re-enter the festival?
Can I leave and re-enter the festival?
Re-entry policies may vary depending on the event. Please check the specific event details on your ticket or our website in advance.
Re-entry policies may vary depending on the event. Please check the specific event details on your ticket or our website in advance.
What happens if the event is canceled or rescheduled?
What happens if the event is canceled or rescheduled?
In case of cancellation or rescheduling, all ticket holders will be informed via the official ticket provider with further instructions.
In case of cancellation or rescheduling, all ticket holders will be informed via the official ticket provider with further instructions.
What happens if the event is canceled or rescheduled?
What happens if the event is canceled or rescheduled?
In case of cancellation or rescheduling, all ticket holders will be informed via the official ticket provider with further instructions.
In case of cancellation or rescheduling, all ticket holders will be informed via the official ticket provider with further instructions.
Are there lockers or storage options available?
Are there lockers or storage options available?
Depending on the event, lockers or storage facilities may be available. Please check the event page for detailed information.
Depending on the event, lockers or storage facilities may be available. Please check the event page for detailed information.
How can I stay updated about upcoming events?
How can I stay updated about upcoming events?
Follow us on social media or subscribe to our newsletter for the latest updates, lineups, and announcements.
Follow us on social media or subscribe to our newsletter for the latest updates, lineups, and announcements.
EPISODE XI
One crowd.
MULTIPLE PEOPLE.
Episode XI.